At Ahura Pte Ltd (“the Company”, “we”, “us”, or “our”), customer satisfaction is our top priority. This Refund Policy outlines the conditions under which customers (“you” or “your”) may return products and request refunds.
To be eligible for a refund, the following conditions must be met:
The request for a refund must be made within [30 days] from the date of receipt of the product.
The product must be in its original condition, unused, and in its original packaging.
Any tags or labels must still be attached to the product.
Certain products are non-returnable, including but not limited to:
Custom or personalized orders
Specially priced or clearance items
Opened or used items
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [info@ahura-pte.com] or [___] to request a Return Merchandise Authorization (RMA).
Package the Item: Carefully package the item to prevent damage during return shipping. Include a copy of your original invoice or receipt.
Ship the Item: Send the item to the address provided by our customer service team. You are responsible for shipping costs unless the return is due to our error.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10 business days].If the refund is rejected, we will inform you of the reason and may offer you an exchange or store credit instead.
If you would prefer to exchange a product for a different item, please contact us to initiate the exchange process. The exchange will be subject to the same conditions outlined in this policy.
If you receive a damaged or defective item, please contact us within [48 hours] of receipt. We will arrange for a replacement or refund at no additional cost to you.
We may update this Refund Policy from time to time. Any changes will be posted on our website with a new effective date. We encourage you to review this policy periodically for any updates.
For any inquiries regarding these Privacy Policy, please contact:
Ahura Pte Ltd
Email: [info@ahura-pte.com]
Phone: [____]